Today organizations are under pressure to enhance their productivity and gain competitive edge in global market. They are called up to strengthen financial viability, discharge environmental & social responsibilities and be accountable to customers, employees, regulatory bodies and the public for their decisions & actions.
ISO
- The client has a documented Management system that is laid in accordance to its scope of certification and that it conforms to the requirements of the applicable Management System Standard as mentioned above.
- The Client has completed at least one cycle of internal audit and management review of the management system established.
- Both internal audit and management review have been found effective as assessed.
- The client has paid all the dues including the certification fee.
- The client shall keep a record of all complaints and actions taken.
- The client has undergone the stage-1 and stage-2 audits satisfactory and the recommendation of the audit team is favorable
Certification Agreement
On acceptance of the Quotation, this certification agreement is signed between granter and the client for providing certification of the client’s management system by the Organisation to the applicable international standard.
Stage –1 Audit & Document Review
Pre- Audit (optional)
Stage –2 Audit
Non-Conformity Report
Recommendation for Certification
Issue of certificate
Surveillance Audit
Re-certification Audit
Special Audit
Notice of Changes by the Organisation
Notice of Changes by the client
The Certification is maintained for a period of 3 years under the following conditions.
- The Surveillance Audits are conducted as planned and the client has demonstrated that it continues to satisfy the requirements of the management system standard as confirmed by the Organisation.
- All the non-conformance raised during previous surveillance are closed within the time frame agreed and correction and corrective actions for the non conformities raised during the current audit are identified and accepted by the Organisation as per conditions specified in section 2.5 of this agreement.
- The Internal Audit and the management reviews are conducted as scheduled and there are no issues pending. The client shall maintain suitable records of customer complaints and keep the records of investigation and remedial actions taken with respect to such complaints for verification by the Organisation auditors.
- All outstanding dues to the Organisation are paid.
We through our Associate, a global, multi-accredited organization could provide you the most authoritative, most professional, easiest and fastest cost effective certification/ registration services.
The reason to choose us is the fact that:
In addition to ISO 9001 (Quality), ISO 14001 (Environmental), we are also able to offer OHSAS 18001 (Occupational Health & safety), as well as ISO 27001 (Information Security).
We along with our associate, one of the few Certification Bodies/ Registrars that can offer the automotive ISO/TS 16949 standard, the Aerospace Industry as AS 9100 (Aerospace).
Beside above we along with our associate also operate a range of comprehensive Food certification schemes including:
Hazard Analysis & Critical Control Point (HACCP);
ISO 9001 + HACCP combined;
International Food safety standard IFS;
ISO 22000 Food Safety Management Systems;
GMP (Good Manufacturing Practice) for Producer of Animal Feed;
GTP (Good Trading Practice) for cereals and grain storage.
Our Policy
The driving force of DTM is predominantly one of professionalism and quality of service, which is based upon the proven skills of its people.
It is therefore the policy of DTM to establish and maintain effective schemes for the approval and certification of management systems as well as the delivery of management system, under the auspices of Accreditation Bodies and requirements as recognized by the International Accreditation Forum.
DTM is a living and dynamic entity relying upon the input from Accreditation Bodies, Clients, the Advisory Board and internal personnel to enable on-going improvement and relevance to all stakeholders.
Our Beliefs
We view Registration as Partnership. We establish everlasting relationships with our clients. We look at relationship with a client, as an investment of time and excellence, for a return of Quality. We believe, the value of registration is to, enhance the profitability of the clients serve as a continuous improvement tool for their company and meet and exceed their customer’s requirement.
Our Goal
DTM train and utilize highly capable staff to provide valuable services to assist our Clients to achieve the international recognition and acceptance through the standards of quality management system.
ISO Certification
ISO-9001 Registration
The ISO 9000 standards give organizations an opportunity to increase value to their activities and to improve their performance continually, by focusing on their major processes. The standards place great emphasis on making quality management systems closer to the processes of organizations and on continual improvement. As a result, they direct users to the achievement of business results, including the satisfaction of customers and other interested parties.
The management of an organization should be able to view the adoption of the quality management system standards as a profitable business investment, not just as a required certification issue.
Assessment: PCMS services are the core product for ISO 9001. The assessments can be against any scope of registration, provided they are within our scope of Accreditation. ISO 9001 users must also read ISO 9000 and ISO 9004. The reason for this is that all three should be read in conjunction with one another, especially ISO 9000 when using 9001 and 9004. Clients: Clients for this standard can be any organization in any sector, large or small, public or private. As the standard is completely generic in its structure and requirements, it is completely flexible.
Clients Benefits: The ISO 9000 series of standards have been developed to enable organizations to have process based management systems. This should enable them to understand their customers’ requirements and improve customer satisfaction, through the review and improvement of their internal activities.
The benefits of using the standards include:
- The connection of quality management systems to organizational processes
- The encouragement of a natural progression towards improved organizational performance, via:
- Use of the Quality Management Principles
- Adoption of a ‘process approach’
- Emphasis of the role of top management
- Requirements for the establishment of measurable objectives at relevant functions and levels
- Being orientated toward ‘continual improvement’ and ‘customer satisfaction’, including the monitoring of information on ‘customer satisfaction’ as a measure of system performance
- Measurement of the quality management system, processes and product
- Consideration of statutory and regulatory requirements
- Attention to resource availability
The ISO 9000 standards give organizations an opportunity to increase value to their activities and to improve their performance continually, by focusing on their major processes. The standards place great emphasis on making quality management systems closer to the processes of organizations and on continual improvement. As a result, they direct users to the achievement of business results, including the satisfaction of customers and other interested parties.
ISO 14001-Environmental management system Registration Assessments
Environmental regulations are getting stricter, and so is the law enforcement. Customers and shareholders increasingly demand that businesses diminish the environmental impact from their business, demonstrate what they do, and how they improve. An Environmental Management System helps your organization to be in control of and successfully manage the most significant environmental aspects, e.g. emissions, waste-handling, utilize natural resources, and energy-efficiency.
Developed countries are imposing regulations on organizations to help them manage and reduce their impact on the Environment. New, increasingly complex legislation is making environmental management a major business imperative. Where this is managed creatively, organizations can enjoy healthy financial benefits from good environmental practices:
- Reduced energy consumption due to conservation
- Reduced taxes by using renewable energy
- Reduced cases of polluting spills
- Reduced waste management costs
- Identification of Significant Environmental Risks
- Prevention of litigation
- Green Brand Image
- Efficient supplier interaction
- More trusted public image
There are organizations, which have only just begun to embrace such positive practices, and those who are already fully engaged with sound environmental activities. Both of these groups face a number of challenges internally and externally.
The environmental management system ISO 14001 (EMS) is rapidly being adopted by many organizations, across a wide range of industry sectors.
ISO 45001:2018 Certification
Occupational Health and Safety Management Systems ISO 45001 is an international standard giving requirements related to health and safety management systems in order to enable an organization to control its risks and improve ISO performance.
It promotes a safety and healthy working environment and provides the vehicle for companies to meet their health and safety obligations in an efficient manner. Certification to ISO 45001 increases your reputation for safety and occupational health, demonstrates your legal and regulatory compliance, and potentially reduces the number of accidents, downtime and associated cost to your organization.
Benefits of ISO 45001:2018 Certification
ISO 45001 is a standard, developed in the same way as other management system standards that emphasize effective, efficient and continual improvement. The standard focuses on the fundamental requirements based on the “plan-do-check-act” method. Organizations will have a wide range of benefits from using this standard, including
- Globalization. ISO 45001 puts the organization in an elite category of business which will be internationally recognized.
- Improved business performance by reducing workplace illness and injury and costs which will result in increased productivity.
- Creating consistency and establishing “best practices” for occupational health and safety throughout the organization.
- Improved identification of hazards and risk.
- Demonstrating effective loss control to attract lower insurance premiums.
- Reducing accidents, incidents and downtime and improving the efficiency of operations.
- Providing for the safety of all persons affected by the activities of the organization.
- Promoting management oversight through monitoring and measuring of key performance indicators in health and safety.
- Embedding proactive behaviors which focus on prevention rather than reactive post-accident remorse
- Encouraging continual improvement.
What is 27001:2013?
The ISO 27001:2013 is an international standard specifies the management of security system and manages the risks to the security of information you hold. The certification to ISO 27001 allows you to demonstrate your clients that you are managing, operating, monitoring, measuring, reviewing, executing and improving a documented Information Security Management System under your control.
ISO 27001:2005 provides a set of standardized requirements for an information security management system, to implement the security controls which are customized to the needs of individual organizations.
Benefits of ISO 27001:2013
- Safeguard clients information and manage information security professionally
- Supervise the risks to information security effectively
- Achieve compliance
- Protect your organization from security incidents that could destroy your reputation
- Protects organization’s image
- Create a manageable, efficient methodology approach to ensure regulatory compliance
- Enhance control over business assets
- Improve organization image and reputation
- Increase customer satisfaction
- First know the requirements by ISO 27001:2013 Standard and how to apply for it
- Select a Registrar
- Hand over a document list that specifies the scope of compliance
- Create a management framework for information
- Identify the security risk
- Selection and implementation of controls
- Implement a security awareness program
- Make sure that the security procedures documented and implemented
- Regularly review the risk assessment plan for continual improvement
ISO-22000:2018 (Food Safety Management System)
ISO 22000:2018, Food safety management systems – Requirements for any organization in the food chain, sets out the requirements for a food safety management system. It defines what an organization must do to demonstrate its ability to control food safety hazards and ensure that food is safe for consumption.
ISO 22000 is applicable to all organizations in the food and feed industries, regardless of size or sector. Following the same High-Level Structure (HLS) as other ISO management system standards, such as ISO 9001 (quality management), it is designed in a way that it can be integrated into an organization’s existing management processes but can also be used alone.
What are the benefits?
ISO 22000 enables organizations to put in place a food safety management system that helps them improve their overall performance when it comes to food safety. Key potential benefits of using the standard include:
- The ability to consistently provide food-related products and services that are safe and meet regulatory requirements
- Improved management of risks in food safety processes
ISO 13485:2016 Certification
ISO 13485:2016 is to facilitate harmonized and maintains medical device regulatory requirements and the requirements of the Quality management systems. Medical Equipment’s are prone to any defect which causes injury to the public health and it is very dangerous. Therefore ISO 13485:2016 certification provides and boosts a confidence and creates a credibility of the organization in the mind of the stakeholder, Directors and clients.
Benefits of ISO 13485:2016 Certification
- Increase efficiency, cut costs and monitor supply chain performance
- Increase access to more markets worldwide with certification
- Demonstrate that you produce safer and more effective medical devices
- Outline how to review and improve processes across your organization
- Meet regulatory requirements and customer expectations
ISO 10002:2018(Customer satisfaction Quality Management Systems)
This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. It is also intended for use by organizations in all sectors.
Addresses the following aspects of complaints handling:
- Enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization’s ability to improve its products and services, including customer service
- Top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;
- Recognizing and addressing the needs and expectations of complainants;
- Providing complainants with an open, effective and easy-to-use complaints process;
- Analyzing and evaluating complaints in order to improve the quality of products and services, including customer service;
- Auditing of the complaints-handling process;
- Reviewing the effectiveness and efficiency of the complaints-handling process.
Benefits of ISO 10002
There are many benefits to implementing ISO 10002, these include; better customer retention, a solid brand reputation, operational efficiency, better communications, relations and the on-going improvements within a company.
ISO 10002 provides a basis for review and analysis of the complaints-handling process; it is all about identifying where improvements can be made.
Customer dissatisfaction can seriously damage a reputation, people talk and often tell others when they are dissatisfied. With an ISO 10002 certification in place you can help support your business and strengthen your brand – Understanding the complaint is key, only then can you deal with it efficiently and keep customers truly happy.
ISO 50001:2018 Certification
Used by organizations across the world to manage and reduce energy use and costs, ISO 50001 is an excellent framework to help implement an energy management system (EnMS). From large retailers to smaller manufacturers and small businesses, the standard offers organizations the opportunity to become more resilient against energy costs and availability. Whether you’re interested in certifying to ISO 50001 to reduce costs, comply with legislation or improve your sustainability, implementing the standard provides a systematic approach to achieving all three.
ISO 50001 is based on the management system model of continual improvement.
The standard provides a framework of requirements for organizations to:
Develop a policy for more efficient use of energy
Fix targets and objectives to meet the policy
Use data to better understand and make decisions about energy use
Measure the results • Review how well the energy policy is working
Benefits to organizations
- Decreased energy consumption and expenditures
- Customer, statutory and regulatory compliance
- Increased customer, stakeholder and consumer confidence in products
- Improved risk management
- Integration with other ISO management systems
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